Any defensiveness is a sign of failure. You can't move forward if you are defensive.
When we are easily upset it is because we are internally unstable and unrefined spiritually.
Being insulted offers you an opportunity to practice decency and having a non-response internally.
Every insult is an opportunity.
When you walk in peace you will literally see attackers shattering themselves against your inner-calm.
Be as light as a feather and when they reach for you — you will blow right by their grip; you will effortlessly float to safety.
The way you engage someone's pain either reinforces their pain or helps to release it.
Viciousness is suffering.
When someone is vicious toward you they are giving you a glimpse of the pain they carry in themselves.
Sometimes it is best to stand back from conflict and allow other elements in someone's life to do the hard work for you.